PRIVACY
NOTICE
This
Privacy Notice was last updated on April 26, 2025.
We (“us”, or “our”) respects the privacy of our users and all those who
submit personal information to us through this website or by other means. Accordingly, we have provided this privacy
notice (Notice) to inform you, the user (“you” or “user”) of how we collect,
use, share, and protect your personal information. By using or accessing our website (“Website”)
or otherwise submitting your information to us through webforms or integrated
chatbots, you are representing that understand the terms of this Notice. If you do not agree to the terms of this
Notice, do not continue to use the Website and do not provide us with your
personal information at any time.
Collection of Your Information
When you use the Website or its Linked
Websites (as hereinafter defined), you may choose to provide us with certain personal
information (“PI”) about yourself. Other
PI may automatically be collected by your use of the Website. Further, we may collect other information
about your use of the Website that is not PI. Generally, PI means information about an
individual who can be identified from use of that information (or from that
information when combined with other information in our possession or likely to
come into our possession), including information that identifies, relates to,
describes, is capable of being associated with, or could reasonably be linked,
directly or indirectly, with a particular consumer or household. Specific types of PI include names, physical
addresses, mailing addresses, cookies, geolocation data, phone numbers, and IP
addresses. PI does not include
aggregated or anonymized data, or data otherwise specifically excluded from
current data privacy laws.
In
the interest of providing transparency to our users, we have provided the
following list of the categories of PI that we collect, and some examples of
the personal information that would fall into each category. By using the Website, or providing consent for
the use of your PI, you are providing consent for us to collect the following
PI. Except
for our collection of your IP address through cookies, we only collect PI you
voluntarily provide to us, either through (i) your submission of web forms on
our Website or Linked Websites, (ii) your submission of PI through the Zoho
Sale IQ sales widget, which exists on our Website, or (iii) via email to one of
our contributors, volunteers or contractors.
·
Personal
Identifiers – (Name,
phone number, email, mailing address):
§ We may use Personal Identifiers to (i)
improve our services and offerings, to inform you about our services or service
updates, (ii) provide individualized help and care to our customers or clients,
(iii) comply with a law, legal process, or regulation, as well as law
enforcement authorities, other government officials or other third parties
pursuant to a subpoena, a court order or other legal process, and/or (iv)
protect the vital interests of a person, to protect our property, services, and
legal rights, and to support our audit, compliance, and governance functions.
·
Customer
Records – (Name,
mailing, address (credit card data is collected through a third-party payment
processor, however, this data is not retained by us, and we make no
representations regarding the same)):
§ We may use Customer Records to (i) improve
our services and offerings, to inform you about our services or service
updates, (ii) provide individualized help and care to our customers or clients,
(iii) comply with a law, legal process, or regulation, as well as law
enforcement authorities, other government officials or other third parties
pursuant to a subpoena, a court order or other legal process, and/or (iv)
protect the vital interests of a person, to protect our property, services, and
legal rights, and to support our audit, compliance, and governance functions.
·
Usage
Data – (IP address, unique
device identifier cookies, website interactions, and first party cookies which
track: advertising conversions, website direction tracking, operating systems
used to access website, browser types, and languages):
§ We may use Usage Data to (i) provide
the services you have requested or authorized and to help us manage the
availability and connectivity of the Website, (ii) improve our services and
offerings, to inform you about our services or service updates, and to provide
individualized help and care to our customers or clients, (iii) analyze your
responses to certain web traffic and prompts, (iv) build private user profiles
and match the PI with publicly available information about you for the purposes
of improving this Website, and/or (v) create targeted marketing based on your
use of the Website.
·
Commercial
Data – (inquiries
about services, purchases, service requests):
§ We may use Commercial Data to improve
our services and offerings, to (i) inform you about our services or service
updates, and provide individualized help, care, and targeted services and
advertisements to our customers or clients.
Our Use and Sharing of PI
Other than as specifically
outlined above, and excepting the broader use of aggregated data as discussed below, we also
generally use the PI we collect in one or more of the following ways:
· Website administration;
· Marketing;
· Recruiting;
· To improve functionality and our
service offerings;
·
To
coordinate with various government agencies and municipalities, as well as
private security;
·
To
comply with a law or regulation;
·
In
response to a subpoena, a court order, or other legal process; and/or
·
As
part of a sale, merger, reorganization, or restructuring.
As a general rule, we may share all of
the above listed categories of PI if we believe disclosure is necessary or
appropriate to protect the rights, property, or safety of us, our clients, or
others.
This Notice does not restrict our
collection, use, or disclosure of any aggregated information or information
that does not identify, or cannot be reasonably linked to, any individual. For example, we may choose to share aggregated
data with unaffiliated third parties, in an anonymous form that does not allow
the third party to associate the information we shared as being your PI.
To be clear, we will not collect additional categories of PI or use the
PI we collect for materially different, unrelated, or incompatible purposes
than those described herein without providing you notice. Except as described in this Notice, we do not
sell, share, distribute, lease, or transfer your PI to any third parties.
Security
In compliance with applicable law and industry standards, we have put in
place reasonable physical, electronic, and administrative procedures to
safeguard the PI we collect. The PI we directly collect is stored on our
servers located in the United States, unless stored on third-party servers. We take
reasonable steps and regularly assess our privacy and security policies and
procedures and comply with laws designed to protect the privacy and security of
your PI, including encryption at rest, and during transfer through the Secure Socket Layer (SSL) protocol. We also conduct annual security audits in an
effort to further protect PI from breach, loss, or unauthorized access. Unfortunately, transmission of information via
the Internet is not completely secure; accordingly, we cannot guarantee the
security of any such information. Any
electronic transmission of PI or data is at your own risk.
Retention of Information
We
will retain your PI only for as long as is necessary for the purposes set forth
herein, which shall be at least as long, but in no way limited to, the time
that you use the Website. If you elect
to terminate your relationship with us, we will retain your data for a period
of one year in case you decide to restart your relationship with us. If you would like us to delete your data
before the end of the one-year period, you can request that we do so. However, we may retain and use your PI to the
extent necessary to comply with our legal obligations (for example, if we are
required to retain your data to comply with applicable laws), resolve disputes,
and enforce our legal agreements and policies.
We will retain your Usage Data for internal
analysis purposes. Usage Data is
generally retained for approximately one year, except when this data is used to
strengthen the security or to improve the functionality of our Website or if we
are legally obligated to retain this data for longer time periods. Usage
Data is data collected automatically that is either generated by your
use of the Website or from the Website infrastructure itself (for example, the
duration of your visit to a web page).
Cookies
Website
use cookies and pixels to track your activity on the Website and to hold
certain information. Cookies are small
files placed on your device. Cookies
help analyze Website traffic, provide information about your use of the
Website, and help Website work more efficiently by responding to you as an
individual (such as tailoring operations to your needs, likes and dislikes by
gathering and remembering your preferences). Cookies provide us with technical information
and do not collect personally identifiable information (except your IP
address). To learn more, and to learn
about additional opt-out options, please consult the Cookie Policy.
Do
Not Track Signals and Requests
Do not track signals and requests are sent
from your browser to websites you visit indicating you do not want to be
tracked or monitored. In most
circumstances you need to affirmatively elect to turn on the do not track
signals or requests. Websites are not
required to accept these signals or requests, and many do not. At this time, neither our Website nor the
widgets existing therein honor do not track signals or requests.
Consent
You are responsible for any third-party PI
obtained, published, or shared through this Website by your actions, and you represent,
warrant, and covenant that you have adequately obtained and complied with said
third party’s consent in providing their PI to us.
Linked Websites
We provide links to other websites,
landing pages, widgets, plug-ins or applications for informational purposes,
including but not limited to: ZOHO SalesIQ,
ZOHO CRM, ZOHO Recruit, Stripe, Google Analytics, Google Ads, LinkedIn, and
Unbounce, for your convenience, or to offer additional services such as payment
processing (collectively “Linked Websites”). Linked Websites are independent from our
Website and are not governed by this Notice. We do not review, maintain, endorse, or
control the Linked Websites or the information, software, products, or services
available on the Linked Websites. We
also have no control over the Linked Websites’ privacy policies or posted
privacy notices. If you decide to access
any of the Linked Websites, you do so at your own risk. If you have any questions about a Linked
Website’s privacy policies or advertising, you should contact them
directly.
International Transfers and Processing
of PI
We store information received through
or by our Website in the United States. If
you are providing the information from another country, you understand that the
information will be transferred, stored and used in the United States. Your consent to this Notice followed by your
use of the Website represents your agreement to that transfer.
Protection for Children (Minors)
We have no intention of collecting PI
from minors (children under the age of 18). If we become aware that PI from a minor under
18 has been collected without the consent of the parent or guardian of such
minor, we will use all reasonable efforts to delete such information.
Changes to the Notice
We reserve the right, at our sole discretion, to amend this Notice at
any time. If at any time in the future
we plan to use PI in a way that differs from what is described in this Notice
or choose to amend this Notice, we will post those changes on the Website. Your continued use of the Website following
the posting of any changes to this Notice constitutes affirmative acceptance of
those changes.